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Business Mediation
When a negotiation with a coworker, manager or customer escalates into a dispute, most business leaders understand the value of seeking out a mediator for professional third party assistance with the conflict. The question is what type of expertise should your mediator have, and where should you look for him/her?
You have power to prevent mediation from leading to an undesirable outcome. As a result, the only risk of mediation is that you will expend time and money without reaching agreement.
1. Rapport.- the mediators ability to develop rapport—a relationship of understanding, empathy, and trust—with each of the disputing parties. A sense of rapport can encourage parties to communicate fully with each other and the mediator, often providing them with the information they need to find a mutually acceptable solution. Building rapport is essential to creating the trust needed for parties to share “their interests, needs, priorities, fears, weaknesses.” “This information is often the key to agreements … sharing the story that they haven’t told the each other”
2. Creativity—the ability to generate any possible solution. This ability clearly springs from a focus on needs. Only by understanding each party’s needs can a mediator assist them to generate creative solutions that satisfy each of their needs. “It is vitally important to be able to think of new ways of dealing with the issues”
3. Patience- giving each participant as much time as they need to fully express emotions and ideas, while at the same time focusing on the primary task— transforming the dispute to resolution.
You have power to prevent mediation from leading to an undesirable outcome. As a result, the only risk of mediation is that you will expend time and money without reaching agreement.
1. Rapport.- the mediators ability to develop rapport—a relationship of understanding, empathy, and trust—with each of the disputing parties. A sense of rapport can encourage parties to communicate fully with each other and the mediator, often providing them with the information they need to find a mutually acceptable solution. Building rapport is essential to creating the trust needed for parties to share “their interests, needs, priorities, fears, weaknesses.” “This information is often the key to agreements … sharing the story that they haven’t told the each other”
2. Creativity—the ability to generate any possible solution. This ability clearly springs from a focus on needs. Only by understanding each party’s needs can a mediator assist them to generate creative solutions that satisfy each of their needs. “It is vitally important to be able to think of new ways of dealing with the issues”
3. Patience- giving each participant as much time as they need to fully express emotions and ideas, while at the same time focusing on the primary task— transforming the dispute to resolution.